Strategic Criteria for Implementing Robotic Process Automation vs. Human Labor in Recurring Tasks
Project by Polygence alum Raghav
Project's result
I developed an end-to-end RPA Suitability Framework—with an accompanying flowchart—that helps organizations decide when to automate recurring tasks versus keep them human-led. The model is validated through cross-industry case studies and quantifies expected ROI (≈30–200% in year one) alongside full lifecycle costs, including ~20% annual maintenance. I also benchmarked leading platforms (UiPath, Automation Anywhere, Power Automate), infrastructure requirements, and update cadences to ensure scalability and reliability. The outcome is a practical decision model and risk-mitigation checklist executives can use to align automation initiatives with strategy and maximize operational efficiency.
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Summary
This research paper investigates the strategic considerations for implementing Robotic Process Automation (RPA) compared to traditional human labor in business operations. It outlines the benefits of RPA, including enhanced productivity, error reduction, and improved compliance, while evaluating its cost-effectiveness relative to manual processes. The paper introduces a framework for organizations to assess the suitability of tasks for automation, focusing on factors such as process complexity, data structure, and regulatory obligations. Through a review of successful RPA implementations across various sectors, the research emphasizes the potential for substantial return on investment (ROI) and operational efficiency improvements. Furthermore, it addresses the challenges and ongoing costs related to RPA maintenance and the importance of vendor support for scalable solutions. The aim is to provide a decision-making model that enables businesses to optimize their workforce allocation in recurring tasks, effectively balancing automation and human involvement to achieve maximum efficiency and cost savings.
CJ
Polygence mentor
MBA Master of Business Administration
Subjects
Business
Expertise
Project Management, People Management, Leadership Skills, Conflict Resolution, Improving Processes, Identifying Inefficiencies, Developing Solutions, Making Teams Better, Developing People, How to Craft a Strong Resume, Public Speaking
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Raghav
Student
Hello! My name is Raghav Sharma, and I am currently working on a Polygence project focused on analyzing the strategic considerations for implementing Robotic Process Automation (RPA) compared to traditional human labor in recurring business tasks. My interest in this topic stems from a deep fascination with the intersection of business and technology. With industries rapidly evolving due to technological advancements, particularly automation, I believe that understanding how businesses can leverage tools like RPA is crucial for staying competitive in the future. By exploring the criteria that influence the decision to implement RPA versus relying on human labor, I aim to provide valuable insights into optimizing operational efficiency and cost-effectiveness for businesses. This project not only aligns with my passion for applying business concepts in practical, real-world scenarios but also prepares me to adapt to the technological shifts that will shape the future of work. In a world that increasingly values automation and technological proficiency, I am eager to deepen my understanding of how businesses can strategically navigate these changes while ensuring sustainable growth and performance.
Graduation Year
2025
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